After this, eBay will step in. You have probably done your dough, unless there is no tracking, in which case a Paypal case should be possible. Item not recieved.....seller not responding at all. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. I even tried reporting that the seller has an phone number that cannot be reached. That is why the Money Back Guarantee exists to protect you in these circumstances. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I have placed an order on 25th of August 2011 and I have not received it yet. In this scenario, the item is not considered sold until the buyer completes the PayPal payment. I purchased total 11 items for Rs.1639/-. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. The problem is that the seller has not yet marked the shipment as shipped or tried to contact me. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. Seller did not respond to my ebay messages. I sent ebay message to seller to enquire about the item. He wants either the purchase or the money. My user ID: oasisjo I am posting this as a warining or last option to Ebay India. They claimed to have used first class and that it would've been with me the following day. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. I have sent him two messages asking about the shipment. Click View receipt next to the order you’re interested in. Scroll to the bottom of the receipt and click the seller… Item not recieved.....seller not responding at all. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. Should I wait longer? Some sellers may also be able to send you out a replacement item, if they have one. They claimed to have used first class and that it would've been with me the following day. Dont worry about other buyers they will be able to use the money back guarantee as long as theyve paid by paypal. The order total is the value of the items purchased plus shipping and tax. He doesn't have it and you have his money. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. To find the seller’s email address: On Etsy.com, click the Your Account icon. Forget keeping up with the Joneses. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. I then opened a dispute and sent another message and waited a day, no response so escalated it to a claim. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. item not received and ebay not responding Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. I've paid, seller does not respond, item not posted by "delivery date")? I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? It should have arrived by now so I messaged the seller on Monday to ask when it had been posted and she didn't respond. The seller responded once but did not provide enough detail to establish item state. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. Link for contact info - seller will also have your contact details, http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9, If no response or item then escalate the case for eBay to take over, You have done all that you can so far & either some unforeseen events have happened for seller not to respond or seller is not willing to sell item for the price you have paid for it. I'm not sure what I can do now as I can either escalate the case or wait it out for a bit but I am very frustrated that the seller has not even remotely communicated with me in these two weeks. Dont rush into feedback, just carry on with the dispute, ask ebay  to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. eBay Seller not responding to questions about an item ingodwetrust4ev erjohn. Padmini reply to my Mail also:thati_padmini@rediffmail.com. Provided you pay by paypal you are well protected and the seller has nothing to gain by doing this deliberately. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. Copyright © 1995-2020 eBay Inc. All Rights Reserved. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. I ordered it on Friday, it says the seller still needs to ship item. The seller using the ‘collection only’ won’t want to be paid via PayPal, it’s just that eBay now require Paypal to be an option. The item you receive may not exactly match the photo, but will contain the same content. Have not received item I ordered, seller not responding well Jump to solution. Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. It's now a week later and still nothing, so yesterday I opened a case as the seller has stopped responding to messages and now isn't responding to the case, I've checked their feedback and it seems that other buyers are in the same boat as me. 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