I send another email again from ebay with same response from the Seller "Send transaction, we look for you". When a buyer opens a "not as described" case then the simple answer is that the seller accepts at once and sends the label for return. Depending on what you're selling, it can happen a lot. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. ... 360 ID Tags can be used by sellers on any platform, but Duhs explained why it’s particularly helpful for marketplace sellers. Ask the seller via email or telephone if you can return the item and if the company will pay for return shipping. ... Use This Link As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. When requesting a return on an item, buyers are asked to select a reason for their return. How a Simple Tag Can Help Sellers Fight Returns Abuse. With no real help, i opend up a return through Ebay. Wait a day or so - see if the seller has a change of mind, then file a return and state in the return you attempted to resolve this via messages, eBay will look at the messages including where the seller stated the damage was not present. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Find answers to your returns and refunds questions. ebay refund without return reddit, Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's no way eBay sellers can avoid buyer fraud entirely. eBay Motors - Deposits and Down Payments with PayPal. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. Buyers will now have 21 business days from when you accept their return or issue a label to send their item back to you. Hi guys and girls, help will be appreciated for returning a parcel to the seller on eBay. And I have 7 days to send it, otherwise they might deny my refund. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. Return shipping. eBay Money Back Guarantee does not require a buyer using the eBay managed returns process to wait for the seller to respond before we review the case. eBay Money Back Guarantee recognises that either you or the buyer will be responsible for return postage charges, as detailed in a listing's returns … Anyone know what to do next. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Follow these steps to get your refund. The seller responded promptly, accepted the return and agreed to cover the return postage. So we requested a return on ebay. Seller has to pay for a tracked return for SNAD cases, or refund in full. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. All sellers on eBay are required to specify a return policy, whether your policy is to accept returns or not. Look for the receipt you received by email from eBay for the purchase. The seller has just given me a funny address, when i looked it up on google is actually a parcel transfer service and the website is in chinese. The receipt seems to come from Switzerland not China as where it was sent from or where the store appears to be. Get the item you ordered or your money back—guaranteed. To improve your help experience, please sign in to your account. I emailed seller and he is refusing....is this fair? I did open a case about returning the item, but since the seller accepted the return (but won't pay for shipping), eBay marks it resolved between me and the seller. Im out $136 and thats a lot for a pensioner. And by the looks of it no one will help me in these 7 days. This can help you qualify for Top Rated Plus and attract more buyers. It really is pointless to discuss the matter; eBay always finds for the buyer and has no way to establish the truth. What do you mean file a complaint? Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. Due to the pandemic and the peak of election mail the packages were significantly delayed. You'll also be responsible for covering return postage costs. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. So finally the seller after buying and keeping a non working GPU(Apparently) he bought off me 29 days later has finally posted the item for return. EBay said to contact the Seller as they couldnt help. We encourage you to offer a buyer-friendly return policy. ebay returns not accepted, ... For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. On return the seller refunds. I bought this used vintage guitar on ebay and I am not satisfied with it because it had many flaws that I wasn't expecting...the seller did NOT have any return policy outlined on the listing. I msg'd the seller but didn't get a reply, 2-3 days later I asked ebay to help, the seller replied that day and I offered video as proof (youtube) the seller Ok'd the return but then asked if I had the packaging I said it was thrown out. You now have three business days to do that. If the seller says no, don't worry. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks BUT I paid 16.98 and only got 8 back so in total I paid more for what the items worth and the seller didn’t lose out I’ll ask EBAY to help on this thanks It should be here In 2 days.. however the 30 day return policy ends tomorrow according to Ebay. I just responded by telling them to send me a prepaid return shipping label. This is to aware everyone that Ebay no longer provides any help or assistance to no fault of sellers. If it doesn't, you can also find the order on eBay by logging in and looking under your account. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Find the return policy. 4px it is called. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. It should have the return policy on it. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. The first step is to contact the member through … eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. Returns need to be WITH TRACKING for proof to eBay/PayPal, or the seller can claim it was never returned. eBay's Online Customer Service provides you with the information you need to buy and sell. EBay seller refuses a return help; cancel. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … Check the seller's return policy in the listing. If you can’t find the answer, we’ll connect you with one of our team members. Refunds need to be received BEFORE a case is closed by the buyer. Long story short, we bought this item from this seller but it turns out not authentic. I have had a few packages that were shipped out on November 2nd. We’ve temporarily extended our returns timelines and adjusted our eBay Money Back Guarantee policy to help you process returns during COVID-19. You can at least report the buyer on eBay and send up an alert when these types of actions threaten your income. But it's possible to take action against the buyers in some cases. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. We always encourage our members to communicate with each other when there's a problem with a transaction.