Frequently Asked Questions

A zip timer for pool and spa lights is located on the interior wall just inside the patio doors going into the kitchen/living area. The zip timer for the spa blower and heater is located on the exterior wall just outside the patio doors by the kitchen/living area. You must turn the zip timer past the 10 min mark to operate.

Both sets of patio doors leading to the pool area are equipped with an alarm. Please push button prior to going through patio door to silence alarm. If alarm sounds, simply push the button and the alarm will shut off. You are allowed 10 seconds to exit through the patio doors and then the alarm will sound. This is a safety feature for our younger guests.

Our large garage has been converted to a games room for your enjoyment. It features the following items: Ping Pong Table, Air Hockey Table, Sit Down Arcade Game, 2 gaming chairs and a PS4 with 2 controllers, 50-inch Television, 2 Pub Stools and a table. Please do not remove gaming items from this location or charges will be billed to your account.

Our patio offers a cottage playhouse, a folding picnic table, and umbrellas for your enjoyment. Please turn down umbrellas when not in use.

If you will be using the pool lift during your stay, please contact Jeeves beforehand. They will set out the battery and charging station for the duration of your stay. Lift use is at your own risk, and users must be supervised at all times.

A specially-designed commode, with arm rests, is available for guests requiring assistance. Please contact Jeeves for more information.

Trash is collected every day except Tuesday and Thursday. Encore Resort does not offer recycling at this time. Please bag all trash. The trash can is along the side of the house.

Pool heat is available for the spa and pool. This is an additional cost over and above the nightly rate. Pool heat is available at $50/day. Pool heat can be added at any time during your stay. It runs from 9am-6pm each day. To heat the spa turn the zip timer past 10 minutes and allow sufficient time for spa to heat up. The zip timer controls the jets and heat in the spa. If you have not paid for pool heat, the spa will not heat.

Our guests are covered under a property protection insurance policy. This will cover all small incidentals that may happen during your stay in our home. Broken glasses, a stained towel, damage to décor or television, the list is endless, but to ensure you are not charged we ask guests to report any incidents, big or small, to Jeeves.

You will require a 6-digit door code to access our home. Enter the 6-digit code into the keypad and press the checkmark key, the door will unlock and allow opening. The door will remain unlocked until you turn the deadbolt from the inside. When leaving the house, simply push any button on the door keypad and the door will lock.

Upon arrival at the resort, give the gate attendant our street address, 231 Falls Drive. They will be aware of your arrival. If you wish to drive in and out of the resort, stop by the front desk and they will issue you a gate pass for the duration of your stay. This will hang from the rearview mirror of your vehicle.

All guests staying in our home have COMPLIMETARY access to the resort water park. Simply proceed to the entry of the waterpark and you will be issued wrist bands to enter the water park. Identification will be required.

If you require any additional items during your stay, please contact Jeeves and they will be happy to arrange the items to be delivered to you. Most items are rented on a weekly basis